How NOT to treat a customer
Many months ago I ordered some food for Vasara to the nearby Hogsta ridsport store. When we got there, in real desperate need of the food, they had ordered the wrong kind.
3 weeks ago I decided to give them a second chance. Late last night I drove there to pick up my order, only to find that they had done the same thing again.
No more chances.
They just lost a customer who told them she wanted to buy 2 sacks a month.